IMPORTANT – These policies are in place so that our studio runs smoothly and effectively.
They should be adhered to as you would any other organisation or you risk being asked to leave our studio.


1. We offer a first come, first served payment system for our piano lessons in London. That means your requested lesson time and date will ONLY be reserved once payment is received.

2. Students can book lessons on a pay as you go basis however if you would like to have a fixed weekly lesson on the same day and time (with the same instructor) you must purchase multiple lessons in advance (i.e. a minimum of four).

3. Those students who purchase four or five lessons in advance will always be given priority to continue with the same day and time provided payment (for the next four or five lessons) is received 48 hours after their last paid lesson.

4. Students who opt for pay as you go must make payment at least 24 hours in advance of the schedule lesson time or the lesson is automatically cancelled.

5. In order to give students on our waiting list the chance to sign-up those students who miss or cancel three consecutive weeks in a row will lose their weekly time spot.

6. Lessons can only be reserved up to one month ahead of time.


1. All lessons must be paid in advance. NO EXCEPTIONS.

2. Payment must be made via Bank Transfer.


1. We have a strict 24 hour cancellation policy.

2. If a student needs to cancel a lesson (for whatever reason) they must do so by providing us with at least 24 hours notice. Any notifications under 24 hours notice will result in the student forfeiting the lesson fee.

3. If the student cancels a lesson with at least 24 hours notice they have the opportunity to do ONE make-up lesson pending instructor and studio availability.

4. Make-up lessons must be taken within one month of the day of the original reservation.

5. The make-up lesson CANNOT be cancelled or rescheduled.


1. We DO NOT offer refunds. Once payment has been received the student must commit to taking the lesson(s) he/she has purchased or they will forfeit the remaining lesson fee(s). NO EXCEPTIONS.


1. As we offer back to back piano lessons if a student is late it will be up to the instructors discretion as to whether or not they extend the lesson.


1. All of our instructors are performing artists and as such they may be required to take time off for upcoming performances, recitals or concerts. In the event that this does occur students have the option to reschedule their lesson to another day/time or take their lesson with a different instructor. Sufficient notice will always be given.

2. If our instructor is unable to teach due to illness or other unforeseen circumstances then the student has the option to take the lesson with a different instructor (pending availability) or reschedule the lesson for another day/time.

3. Students may request to change instructors if they are unhappy with their current instructor for whatever reason.